Help Centre

Ordering & Substitutes

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Can I make changes to my order?
How do I place an order?
How will I know if my driver is running late?
What happens if I’m not at home to receive my delivery?
What happens once I click checkout and complete my payment on OneCart?
What happens when an item is out of stock?
What if I’m not happy with the substitutes delivered?
What is a OneCart Wallet?
What is the maximum number of items that can be added to my order?
Which areas do you deliver to?
Who can I contact for any issues or concerns with my order?

Payment, Refunds & Receipts

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Do I get a receipt?
How can I cancel my order?
How do I get funds in my OneCart wallet?
What are the different payment options?
What do I do if I ordered the wrong product by mistake?
What do I do if my items are damaged?
What happens if an item was missing from the order or partially supplied but marked as delivered?

Quick Answers

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How do I contact OneCart?
How fast does OneCart deliver?
How much does delivery cost?
What are your delivery times and days?
What is OneCart?
Where can I find the Terms & Conditions?
Which stores can I shop from?
Who is the shopper and how does the order process work?
Why use OneCart?

Sell on OneCart

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How can a business become a merchant partner?

Work for OneCart

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Work for OneCart